生活在一种疾病是很困难的。让你的药不应该。

After a medical diagnosis, each patient finds themself on a unique journey. Working with their health provider to figure out the right treatment option is the first step. Next, comes figuring out how to access the therapy they and their doctor have decided is right for them.

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Along the way, patients must navigate an insurance landscape that is both complex and ever evolving. And while the environment around them is changing, patients might also be adapting to changes in their own lives. For example, a person may lose or find a new job, or experience other life changes that impact their coverage and ability to pay for their medicine.

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All these factors can make the process of getting medications stressful. But the good news is, it doesn’t have to be.

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With a deep understanding of the friction points that affect patient experiences, AbbVie offers robust product support focused on helping patients access and manage their prescribed treatment with greater ease. Its product support solutions include health literacy, injection support and technological tools designed to help patients adhere to their prescribed treatment plan.

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But the programs AbbVie offers to help lower the financial and logistical barriers that block many patients from accessing or continuing their prescribed therapies can often be a lifeline to getting better. Read on for three ways AbbVie is helping patients get the medications that they and their doctor agree are right for them.

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医学诊断后,每个病人发现自己在一个独特的旅程。与他们的健康提供者合作,找出正确的治疗方案是第一步。接下来,来找出如何访问治疗他们和他们的医生已经决定是正确的。

在这个过程中,患者必须在保险景观既复杂和不断变化的。虽然周围的环境变化,患者也可以适应自己的生活的变化。例如,一个人可能会失去或找到一份新工作,或经验其他生命变化,影响他们的报道和支付能力的药物。

所有这些因素可以让压力得到药物的过程。但好消息是,它不需要。

摩擦的深刻理解点,影响病人的经验,AbbVie提供了强大的产品支持集中在帮助病人治疗上更轻松地访问和管理他们的规定。其产品支持解决方案包括健康素质,注入支持和技术工具旨在帮助患者坚持治疗计划规定。

但是程序AbbVie提供有助于降低金融和后勤障碍阻止许多病人访问或继续规定疗法通常可以变得更好的生命线。读了三种方式AbbVie帮助病人得到的药物为他们和他们的医生认为是正确的。

Treatments covered by insurance vary among providers and can change year over year. As a result, some patients may find that a medication that was covered by their insurance in one year is no longer covered the next. Or after switching to a new job, their new insurance plan may cover their medication differently than their previous plan.

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“It’s this financial uncertainty that frustrates many patients and deters them from ever getting help, from asking questions or even going to the doctor to begin with, so supporting them through those pain points is a big deal,” said Matt Widman, vice president of patient services at AbbVie.

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To alleviate this burden, AbbVie offers savings cards that reduce patients’ out-of-pocket costs, rebates that reimburse patients for their out-of-pocket expenses, and other savings solutions to help eligible patients taking an AbbVie treatment. It also employs more than 300 trained insurance specialists to work with patients one-on-one. Specialists can help patients understand their insurance coverage and find the best savings opportunities available to them.

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“It can take a long time for patients to even find a treatment that works for them, so when they finally find it, the cost should be the last thing they have to worry about,” said Allison Furniss, AbbVie’s director of commercial programs operations. “By helping to alleviate some of that burden, those patients are more likely to continue on a treatment that they know is working for them.”

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治疗由保险提供者之间的不同和可以改变。因此,有些病人可能会发现,药物是由他们的保险覆盖在一年内不再是下一个。或切换到新工作后,他们的新保险计划可能包括药物不同于以前的计划。

“这个金融不确定性,使很多病人和能阻止他们得到帮助,从提问,甚至去看医生,所以支持他们通过这些痛点是一个大问题,”马特·韦德曼说,副总统AbbVie病人服务。

减轻这种负担,AbbVie提供储蓄卡片,减少病人的付现成本,折扣,补偿病人付现费用,和其他储蓄帮助符合条件的患者采取AbbVie治疗的解决方案。还雇佣了300多名训练有素的保险专家与病人一对一的工作。专家可以帮助患者理解保险和找到最好的储蓄机会。

“这对病人需要花很长时间甚至为他们找到一种有效的治疗,因此,当他们终于找到它,成本应该是他们最不需要担心的,”埃里森Furniss说,AbbVie主任商业项目业务。“通过帮助减轻一些负担,病人更有可能继续治疗,他们知道的是为他们工作。”

Delays are another pain point for many patients and can be brought on by any number of causes. Many insurance providers require doctors to complete a prior authorization before they will agree to cover a specialty medicine. But if insurance companies don’t receive all the information they require, or if forms are not completed fully or sent to the wrong department, patients may be delayed in getting the medicine their doctor has prescribed. Sometimes, insurance companies will not cover a new treatment even after it has been approved, which can create even more delays and stress.

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“Because so many different technology solutions are leveraged in health care, when manual errors occur, it’s often very difficult to figure out where things went wrong,” says Furniss. “Without any sort of intervention, patients who are dealing with painful and even life-threatening diseases, may end up waiting a long time for their medications.”

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To mitigate delays, AbbVie offers a bridge program that leverages their own specialty pharmacy to bring free medication to qualified patients for the length of time they can’t access it with their commercial insurance. The program supports patients until they can receive coverage through their insurance.

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"We hear all the time from patients who were at risk of not getting their medication on time. When they initially call us, many of them are scared and frustrated,” says Furniss. “But after we’re able to help them, you can just hear relief in their voice, knowing that they are able to continue taking the medication that's been prescribed to them and is working for them.”

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延迟是许多病人的另一个难点,可以带来的任何数量的原因。许多保险公司要求医生完成之前授权之前,他们会同意涵盖了医学专业。但是如果保险公司不接收所有他们需要的信息,或者如果形式不完全或发送到错误的部门完成,患者可能会推迟医学医生处方。有时,保险公司不涉及一个新的治疗甚至已经批准后,可以创建更多的延迟和压力。

因为很多不同的技术解决方案是杠杆在卫生保健,当手动错误发生时,通常很难弄清楚出了什么问题,“Furniss说。“没有任何形式的干预,患者处理痛苦甚至危及生命的疾病,可能会很长时间等待他们的药物。”

减轻延迟,AbbVie提供桥梁项目,利用自己的专业药房将免费药物合格病人的时间与他们的商业保险不能访问它。程序支持的病人,直到他们可以接收通过他们的保险覆盖范围。

“我们听到从患者的风险没有得到他们的药物。最初,当他们打电话给我们,说,“许多人害怕和沮丧Furniss。”但是我们可以帮助他们之后,你可以听到他们的声音,救济知道他们可以继续服用药物的处方,是为他们工作。”

Sudden life changes like the loss of a job or loss of health insurance can make accessing medication even more stressful. To help patients who have difficulty paying for their medicine, AbbVie offers myAbbVie Assist, its long-standing patient assistance program. The program provides free AbbVie medicine to qualifying patients with limited or no health insurance coverage.

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“This program provides benefits that one could never quantify with numbers. Helping others is invaluable, and my gratitude is overflowing,” said one Texas patient.

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In 2020, nearly 155,000 U.S. patients received free medicine through the program.

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“We want people to get the medicine that they need and patients dealing with life-threatening illnesses or chronic diseases shouldn’t be worrying about costs – they should be able to focus on improving their health,” said Thad Smith, director of patient access programs at AbbVie.

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Whether through savings programs or providing free medication to those who need it most, AbbVie strives to make it easier and less frustrating for patients to get the medications they and their doctor have chosen. Their solutions integrate with other product support tools – such as mobile apps, product education materials, and items that allow a patient to easily travel with their medication – to deliver an added layer of support for patients through the course of their prescribed treatment journey.

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“Bottom line: We want patients to feel empowered and take ownership of their treatment, and we’re committed to standing up the most relevant programs to help patients do that,” said Widman.

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突然生活变化像失去工作或失去健康保险可以访问药物更加紧张。帮助有困难的患者支付医药、AbbVie报价myAbbVie协助,长期以来患者援助计划。程序提供免费AbbVie医学患者排位赛有限或没有医疗保险。

“这个程序提供了一个永远不可能量化数字的好处。帮助别人是非常宝贵的,我的感激之情满溢的,”一位德克萨斯病人说。

2020年,近155000名美国患者接受免费药通过该计划。

“我们希望人们能得到他们需要的药品和病人处理危及生命的疾病或慢性疾病不应该担心成本——他们应该能够专注于改善他们的健康,”萨德Smith说AbbVie病人访问项目主管。

是否通过储蓄计划或提供免费药物给最需要的人,AbbVie努力和更少的令人沮丧的病人更容易得到他们和他们的医生的药物选择。他们的解决方案与其他产品的集成支持工具——如移动应用、产品教育材料和物品,让患者轻松旅行的药物——提供一个额外的层支持患者通过规定的治疗的旅程。

“底线是:我们想让病人感觉授权并采取治疗的所有权,我们致力于站起来最相关的程序来帮助病人,“韦德曼说。