一天的生活:把病人放在第一位,每一天

加入我们一个典型的一天的生活AbbVie员工做一个影响。主任我们遵循Allison Furniss商业项目业务。作为导演工作与病人服务团队,艾莉森了解卫生保健环境是复杂和动态的、可以导航对于许多患者来说,压力很大。她帮助病人克服这一挑战跨团队合作,执行病人支持程序。

On my way out I catch a glimpse of my flowers – I always keep flowers in my home. They remind me of the time I worked in a flower shop years ago. As a florist you see people at their highest and at their lowest. They’re either celebrating something wonderful like the birth of a child or a wedding, or dealing with an illness or loss of a loved one. Being with people during those intimate moments really helped me to be more understanding as a human being, which is a quality I’ve carried throughout my career in health care.
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我的丈夫,女儿和我每天一起吃早餐的有这个传统,不管星期几。前几天的早餐只是一个快速格兰诺拉燕麦卷跑出门,但是当我们得到更多的时间在一起,我们通常吃鸡蛋。之后,我和我的女儿前往学校做好准备工作。

路上我瞥见我的花朵,我总是花在我的家。他们让我想起我在一家花店工作年前。作为一个花店,你看到人们在他们的最高和最低。他们要么庆祝一些美好的像孩子的出生或婚礼,或处理一个疾病或失去所爱的人。与人亲密时刻真的帮助我更加了解作为一个人,这是一种高质量的,我在我的职业生涯中在卫生保健。

Most days, I’m in meetings with teams across Patient Services. We come together to understand patients’ challenges and create programs tailored to support them. Our patient support programs leverage a lot of different resources – including educational materials; clinical and insurance experts; savings cards and other solutions for accessing treatment; and digital tools that help patients understand and adhere to their prescribed treatment plan.
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我的团队每天激励我。我总是我们如何一起集会支持病人印象深刻。我们一帮志同道合和感觉舒适的足够的彼此分享我们的思想和想法如何构建更好的解决方案。我们也经常一起吃午饭只是享受彼此的陪伴和立论与午餐,庆祝彼此的生日蛋糕和衷心的卡片。

大多数时候,我在会议与团队在病人服务。我们一起来了解病人的挑战和创建项目为他们量身定做的。我们的病人支持程序利用很多不同的资源——包括教育材料;临床和保险专家;储蓄卡片和其他解决方案用于访问治疗;和数字工具,帮助患者理解并遵守规定的治疗计划。

Today we have a planning meeting, which we have every time a new product launches or a new indication for a product is approved by the FDA. In the meeting, multiple teams come together to understand the patients who are living with a particular disease and anticipate the challenges they might face. Patient experiences are all unique depending on the disease, the type of insurance coverage they have and the type of therapy they’re using. We have to understand these friction points to be able to design solutions that are relevant and useful to them.

After my meeting I have a quick lunch followed by a weekly staff meeting with our operation leads. We talk about the IT processes needed to launch a new patient support program. Across our programs, we use a lot of different technologies, including apps that remind patients of appointments and provide shipping alerts. Communication is critical to ensure our teams know how to build these tools correctly.
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以确保我们的项目成功,有很多的交流,教育和宣传,发生在我们的团队。例如,我经常会见我们的护理模式策略团队帮助指导支持程序是如何设计的。我也与我们的访问支持团队密切合作,其中包括保险专家工作直接与病人。我们一起工作在排队系统需要执行新的计划。

今天我们有一个计划会议,我们每次推出新产品或新产品是FDA批准的迹象。在会议上,多个团队一起了解患者生活在一个特定的疾病和预测他们可能面临的挑战。不同的疾病病人的体验都是独一无二的,他们保险的类型和治疗他们使用的类型。我们必须理解这些摩擦点能够设计解决方案相关的和有用的。

我会议后我有一个快速的午餐之后,每周员工会议与我们的操作导致。我们讨论IT流程需要启动一个新的病人支持计划。在我们的程序中,我们使用许多不同的技术,包括应用程序提醒病人的预约并提供航运警报。沟通是至关重要的,以确保我们的团队知道如何正确构建这些工具。

Thinking back to when I started at AbbVie, it felt like the most exciting time in my career. And, now five years later, the feeling hasn’t changed – it’s still the most exciting time in my career. Working at a company that’s patient-centric and having the opportunity to advocate for patients daily is so rewarding.
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我喜欢以同样的方式结束我的日子开始,与我的家人。下班回家后,做一个快速的骑在我的Peloton帮助我放松,我喜欢和我的家人一起吃晚饭。然后我们通常我们附近漫步;我们爱我们的和我们新的小狗扔球。

回想当我开始在AbbVie,感觉就像我职业生涯中最激动人心的时刻。五年后,现在,感觉并没有改变——仍然是我职业生涯中最激动人心的时刻。在公司工作成规的和有机会提倡患者每日奖励。